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Loom

Loom

Starting at $8 per month
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Overview

What is Loom?

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

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Recent Reviews

TrustRadius Insights

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly …
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Great little tool

9 out of 10
June 23, 2023
Incentivized
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business

$10

Cloud
per creator/per month

Starter

Free

Cloud

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.loom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Product Details

What is Loom?

Loom is an async video communication platform for work. Built for simplicity and speed, the user can record, share, and interact with video messages to move work forward.

Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication. Viewers can interact, comment, and respond to videos, to create an instant human connection.

Loom boasts over 14 million people across 200,000 companies as users, who communicate faster with async video. From HubSpot, to Atlassian, to Netflix, Loom aims to be the screen recording and collaboration tool of choice for top companies and small businesses alike.

Loom Features

  • Supported: Record your screen, camera, microphone, and internal audio
  • Supported: Works on Chrome, Desktop, and mobile
  • Supported: Automatically save videos to the cloud and share them instantly with a link
  • Supported: Leave time-based comments and emoji reactions & get notified when someone views, reacts, or comments on your video
  • Supported: Choose who can see your video with security and access controls
  • Supported: Edit and trim your video using the Loom web app
  • Supported: Adjust video playback speed

Loom Screenshots

Screenshot of Loom for DesktopScreenshot of Chrome extensionScreenshot of Loom videopageScreenshot of Loom for iOS

Loom Video

What is Loom?

Loom Competitors

Loom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.

Loom starts at $8.

Vidyard, Zight, and Rewatch are common alternatives for Loom.

Reviewers rate Usability highest, with a score of 10.

The most common users of Loom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly beneficial when they need to create quick and focused 'how-to' videos with time-sensitive requirements. It has proven to be an effective tool for creating training and support videos for customers, as well as facilitating collaboration within teams. One of the key advantages of using Loom is that it simplifies communication by allowing users to record video messages, eliminating the need for lengthy email chains and fostering more personalized and humanized communication. This feature has been especially valuable in enabling collaborative feedback, as team members can record their screens and provide verbal feedback on design elements or document drafts. Furthermore, Loom has been widely used to simplify communication with clients and both internal and external teams when conveying detailed information or navigating complex tools or products. By offering the ability to capture short product tours, communicate with prospects, and document bugs, Loom enables users to create shareable and downloadable videos that showcase processes, workflows, or issues encountered. This not only saves valuable time but also enhances visual communication, making it easier for all stakeholders to understand and address problems effectively. Additionally, Loom streamlines communication with team members, clients, and partners by eliminating the need for lengthy emails and reducing the chances of misunderstandings. As a tool essential for running businesses effectively, Loom allows for quick sharing of videos with clients and team members alike. It has proven invaluable in training new employees since they can watch videos at their own pace while benefiting from transcribed text and other features. Moreover, Loom significantly impacts business efficiency and productivity by enabling effective work without constant meetings. The software's versatility is evident in its widespread usage across various scenarios such as generating marketing materials, creating customer tutorials, facilitating internal communication, particularly when meetings are not necessary or asynchronous communication is preferred. For sales teams working across different time zones and verticals, Loom provides a valuable platform for delivering information to partners and prospects. With Loom's ability to visually demonstrate step-by-step processes, it solves problems more effectively than text-based communication, making it an indispensable tool for sales enablement. It is also frequently used for recording and sharing screen capture videos to support development processes, provide feedback, and design game mechanics. In conclusion, Loom has become a go-to solution for many users due to its ability to streamline communication, save time, enhance visual understanding, and empower effective collaboration. The diverse range of use cases span from training employees and creating customer tutorials to supporting development processes and sales enablement. Loom is also highly valued for its ability to save users significant amounts of time by allowing for quick web-based screen sharing and eliminating the need for lengthy emails or voice messages. Another important use case of Loom is training clients on specific tasks and demonstrating project results. With Loom, users can easily share information in a more maneuverable and efficient way, providing a seamless experience when disseminating knowledge. This has proven to be especially beneficial for businesses that rely on effective communication with clients and partners. Overall, Loom has a significant impact on productivity and efficiency in various industries. Its versatility allows it to be utilized in different contexts, whether it's creating training materials, simplifying communication, providing feedback, or showcasing processes. Users find that Loom's features address their specific needs and help them overcome challenges more effectively than traditional forms of communication. With its ability to capture and share visual content seamlessly, Loom proves to be an indispensable tool for enhancing collaboration, improving understanding, and saving valuable time for individuals and teams alike.

Convenient Integration: Many users have found the integration of the Loom extension into Chrome to be extremely convenient, allowing for fast and almost automatic screen recording with options to capture audio and video camera.

Well-Executed Organizing System: The online organizing system for videos in Loom is well executed according to users. They appreciate the ability to create folders and move related videos into those folders, making it easy to access and manage a large number of videos efficiently.

Easy Access to Video Tools: Users have praised Loom for providing easy access to video tools through the browser extension. They mention that there are multiple tools available for customizing what to record, such as capturing a single window or the entire desktop, as well as editing functionality for removing errors or unnecessary sections from recorded videos.

Limited video editing abilities: Some users have mentioned that Loom lacks advanced video editing abilities and titling features, which may limit its usefulness for those who require more control over their video production. This limitation has been raised by multiple reviewers.

Excessive notifications during setup: The notifications and communications from Loom during the initial setup have been described as excessive by some users, potentially causing annoyance or distraction. Several reviewers have expressed this concern.

Lack of customization options: Users have suggested that Loom could benefit from offering more customization options, such as a frame selection tool to customize the recording space more precisely. This suggestion has been made by multiple users.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Andrew Folts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Loom both for my business and personally any time I need to record a screen-share. Often, I'll get questions from clients, etc, that would take a long time to write out instructions for, so Loom allows me to quickly and visually show a step-by-step process. It's much more effective than communicating by text alone and it solves problems in one response rather than an email chain.
  • Very quick to access and record via shortcuts.
  • Support for Chrome and capturing a browser window.
  • Ability to instantly share or download video.
  • Answering technical questions.
  • Answering emails when I can't type.
  • Creating how-to GIFs for social media.
Loom is excellent for quickly and conveniently recording screen shares and/or videos of yourself. It works perfectly for answering client questions or when you want to send someone a response but can't (or don't want to) type. I wish Loom had some very basic editing features—for example, dropping in title sequences for different sections of the video. As of now, you're better off downloading the video and working with it in Adobe, etc.
  • Less time spend answering and re-answering questions.
  • Ability to record a video instead of writing (saves your fingers from typing).
  • Video and screen-sharing help clients solve their problems much more effectively than written instructions.
I tried lots of different screen recording software but ultimately chose Loom because it had the simplest and most user-friendly UI. There are certainly more advanced apps, like screenflow, but my use case is fairly simple—I just want to be able to record video/screen-shares as quickly and simply as possible.
I've contacted Loom on several occasions and not only do they get back in a matter of minutes or hours, but their whole team is really nice and super helpful. They provide links to documentation, ask in-depth questions to make sure they understand your problem and even use Loom itself to give you screen-share tutorials.
Mike Wittenstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use LOOM several times a day in my work as a strategic storyteller and experience designer. Sometimes, I'm helping somebody understand how to do something online using one of our company's project management programs. Sometimes, I'll walk a client through a proposal, report, or a deliverable, adding some color along the way so that they get extra value from what I've provided to them in print (or on-screen). I also use LOOM to answer questions and to create video proposals for smaller projects. Most people that haven't seen a LOOM-like video before are thrilled and want to get it for themselves.

The LOOM user experience is delightful. It took me less than one minute to make my first video. Of course, I didn't like it, so I made more :-) If I make a mistake or misspeak, it's so easy to just delete and start again. Personally, I only do short form videos on loom. The program will support longer formats, but I just don't use it that way.
  • LOOM's time-to-record Is super fast. Once you install the Chrome widget, it only takes two clicks to start recording.
  • LOOM gives you three options for what your viewers can see. Screen only, camera only, and camera on top of the screen. Anything that you're doing on the screen is also captured in the video.
  • LOOM makes it easy to share your video. Just click the copy link button and paste into your favorite email program. It's truly easy :-)
  • There's only one thing I would like for LOOM to do better. I believe it's a pretty easy fix. I'd like to be able to control the start and the stop of the video with my voice. Currently, loom allows you to click a button or use a keyboard key combination to start and stop the video. LOOM also provides some basic trimming functions. Sometimes it's hard for me to keep my fingers in the right place and not look down at the end of the video. When I do that, it results in people seeing me looking down which they translate often as a doubtful look. I don't like appearing to be doubtful so I would love to be able to start the video and stop the video with my voice.
LOOM is great for:

  • giving instructions
  • adding color to proposals and presentations
  • training
  • coaching
  • adding commentary to a work-in-progress document
LOOM is not my go-to tool for:
  • long-format videos
  • anything that requires heavy editing or special effects
  • LOOM has earned me at least 50 complements in the last two months. I can't put a number value on that, but it does go to credibility and enhanced reputation.
  • LOOM has cut the time it takes me to create short-project proposals from about 45 minutes to 5 minutes.
  • LOOM makes it easy for other people at the recipient's organization to see and hear what I have to say.
iMovie, Zoom
Jeff Garon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have various needs to explain processes and workflows for internal training as well as to customers and partners. Relying on screenshots is an option, but requires editing and can take time. Loom allows me to quickly create shareable and/or downloadable videos to show a process/workflow or document a bug, with or without audio commentary in a rapid fashion. It's a huge timesaver, and allows me to showcase visually and with audio without needing to open up more time intensive apps to solve the same challenges.
  • Describing a workflow or process - show the recipient how it's done, with your audio overlay instantly.
  • Sharing with ease - your video is automatically hosted on their servers with the link automatically copied to your clipboard for rapid sending
  • Basic editing - in the UI, you can quickly trim off unneeded time from your video.
  • Settings could be more configurable - I rarely want my face on the video. Every time I need to turn it off... ideally this could be a setting to have it disabled by default.
  • The UI while recording could be improved. I often forget the keyboard shortcuts, and a simpler red button floating on the screen or somethign would be great to stop the recording simply as needed.
  • The desktop app (in beta) overrides some standard keyboard shortcuts in OSX, which is frustrating.
Great for customer service and sales to send specific instructions or examples to clients. For CS, it's a quick tool for making how-tos and other knowledge-base type content to enable customers. For advanced video editing, probably best to stick to other tools with more features and capabilities, but really great for quick jobs.
  • This increases efficiency by making sharing content instant
  • This saves money by reducing the amount of unique tools needed (i.e. not needing individual Camtasia licenses)
There are plenty of screengrab / screen recording tools out there. I like loom based on it's simplicity for acheiving regularly occuring challenges. I don't typically need anything heavier, so having this as a quick tool is great!
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